Terms & Conditions
All prices listed are in U.S. dollars.
MINIMUMS
PAYMENT TERMS
All orders under $250 must be paid in full via credit card (AmEx, Visa, Mastercard, and Discover accepted) or via PayPal to sales[at]stylusapparel.com. All orders over $250 require a 50% deposit before work begins and the remaining 50% upon completion PRIOR to shipping/pick-up. Lines of credit (net 30, etc.) are not available to first time customers.
ARTWORK
COMPUTER COMPATIBILITY
Stylus Apparel is Mac/PC compatible (
PRE-PRODUCTION SAMPLES
MAXIMUM PRINT SIZES
Standard: 15” x 17”
PRINTING ON ZIPPER PALLETS, OVER HOODIE POCKETS, OR ON RIBBED GARMENTS
Although Stylus has successfully completed such jobs for our clients in the past, all clients must be aware that these processes are not as consistent typical tee-shirt printing. For best results, we recommend
SPOILAGE
Stylus Apparel will not be responsible for up to 2% spoilage on orders of over 100 units (excluding seam/zipper/hoodie pocket/ribbed garment prints — see above) or up to 5% spoilage on orders of under 100 units. It is HIGHLY RECOMMENDED to order more garments than needed for each size.
CANCELLATIONS
No cancellations will be accepted on
TURNAROUND AND RUSH ORDERS
Orders are run on a first-come, first-serve basis, unless a
2 business days: Add 50% to order total
3 business days: Add 40% to order total
4 business days: Add 30% to order total
Rush ordering is NOT available for the following services: all-over prints, sublimation prints, cut-n-sew,
COLOR CHANGES
Changes in
SHIPPING
UPS Ground is used for all orders unless otherwise specified prior to payment. All orders are shipped insured. Any changes must made in writing 24 hours before shipment. Expedited/upgraded shipping may incur additional fees on behalf of UPS. Split shipments will incur an additional charge of $10 per location. Drop shipping is available — please see our FAQs. We do not accept C.O.D. deliveries at our location for any reason.
INSUFFICIENT FUNDS
There is a $50.00 insufficient funds fee on bounced checks. We must have a credit card on file even when a check is accepted as payment.
DISCLAIMER
Stylus Apparel cannot be held responsible for variances in size/shade/construction of apparel/merchandise we receive from outside vendors (
CLAIMS, RETURNS, REFUNDS, AND RERUNS
Claims for damaged/faulty merchadise must be made within 3 business days from receipt of order via email at sales[at]stylusapparel.com. Should we deem that an error on our part has been made, we will immediately make the necessary arrangements for a refund or a rerun, depending on the nature of the situation. For this reason, please save your invoice for verification.
MINIMUMS
Screenprinting
: 12 units per design (48 if using any number of glitter or shimmer inks)Embroidery
: 36 units per designCut-N-Sew
: 144 units per garmentPAYMENT TERMS
All orders under $250 must be paid in full via credit card (AmEx, Visa, Mastercard, and Discover accepted) or via PayPal to sales[at]stylusapparel.com. All orders over $250 require a 50% deposit before work begins and the remaining 50% upon completion PRIOR to shipping/pick-up. Lines of credit (net 30, etc.) are not available to first time customers.
ARTWORK
Artwork
is billed at $45 per hour with a one-hour minimum.COMPUTER COMPATIBILITY
Stylus Apparel is Mac/PC compatible (
Photoshop
CS2, AdobeIllustrator
CS2). We accept emailed artwork submissions and CD-ROM disks.PRE-PRODUCTION SAMPLES
Pre-production samples
are billed at $50 per color for standard-size prints (up to 15” x 17”) and $75 per color for jumbo-size prints (up to 24” x 36”) plus film/screen costs ($25/color).MAXIMUM PRINT SIZES
Standard: 15” x 17”
Jumbo
: 24” x 36”PRINTING ON ZIPPER PALLETS, OVER HOODIE POCKETS, OR ON RIBBED GARMENTS
Although Stylus has successfully completed such jobs for our clients in the past, all clients must be aware that these processes are not as consistent typical tee-shirt printing. For best results, we recommend
waterbase
d ordischarge inks
with a limit of 1-2 design colors for these orders. If this is a concern for you, please contact us by phone at 1-888-8STYLUS or email at sales@stylusapparel.com so we may give you our best recommendations for these orders. Stylus Apparel will not be responsible for reasonable inconsistencies whenprinting across seams
,zippers
,hoodie pockets
, or ribbed garments.SPOILAGE
Stylus Apparel will not be responsible for up to 2% spoilage on orders of over 100 units (excluding seam/zipper/hoodie pocket/ribbed garment prints — see above) or up to 5% spoilage on orders of under 100 units. It is HIGHLY RECOMMENDED to order more garments than needed for each size.
CANCELLATIONS
No cancellations will be accepted on
rush jobs
or standard turnaround jobs for which a deposit has already been made.TURNAROUND AND RUSH ORDERS
Orders are run on a first-come, first-serve basis, unless a
rush order
is placed. Typicalturnaround
on screen-printed orders is 5-7 business days (before shipping), but could run as long as 10 business days for orders of over 200 units. The day on which we receive your deposit is considered “Day 1”. Specialty procedures (custom labels
,all-over prints
,sublimation prints
,cut-n-sew garments
) may incur additional turnaround time. “Must-have” dates should be discussed PRIOR to payment so we may review our schedule. Rush orders are available, but incur additional fees. See rush schedule below. Rush schedule DOES NOT include shipping time. Pick-up IS available AND recommended for rush orders.2 business days: Add 50% to order total
3 business days: Add 40% to order total
4 business days: Add 30% to order total
Rush ordering is NOT available for the following services: all-over prints, sublimation prints, cut-n-sew,
private woven/embroidered labels
.COLOR CHANGES
Changes in
ink colors
are only allowed once per every 24 pieces and incur an additional charge of $15 per color.SHIPPING
UPS Ground is used for all orders unless otherwise specified prior to payment. All orders are shipped insured. Any changes must made in writing 24 hours before shipment. Expedited/upgraded shipping may incur additional fees on behalf of UPS. Split shipments will incur an additional charge of $10 per location. Drop shipping is available — please see our FAQs. We do not accept C.O.D. deliveries at our location for any reason.
INSUFFICIENT FUNDS
There is a $50.00 insufficient funds fee on bounced checks. We must have a credit card on file even when a check is accepted as payment.
DISCLAIMER
Stylus Apparel cannot be held responsible for variances in size/shade/construction of apparel/merchandise we receive from outside vendors (
American Apparel
, etc.).CLAIMS, RETURNS, REFUNDS, AND RERUNS
Claims for damaged/faulty merchadise must be made within 3 business days from receipt of order via email at sales[at]stylusapparel.com. Should we deem that an error on our part has been made, we will immediately make the necessary arrangements for a refund or a rerun, depending on the nature of the situation. For this reason, please save your invoice for verification.